Design and implement Salesforce Service Cloud strategies to streamline customer support workflows and reduce case backlogs.
Administer and optimize Service Cloud capabilities, including complex Screen Flows and Omni-Channel configurations.
Collaborate with cross-functional teams to identify operational challenges and implement scalable Salesforce solutions.
They are a travel technology platform that optimizes customer support operations through Salesforce Service Cloud. They offer a fast-paced, ambitious culture with high ownership and impactful challenges.
Own Salesforce Service Cloud configuration, including objects, fields, flows, and permissions.
Manage telephony and contact center platforms, including CTI integration and call routing.
Build and maintain dashboards on support performance, delivering insights to leadership.
Veta Virtual is a virtual staffing company that connects skilled professionals with high-growth clients in the fintech and cryptocurrency industry. They foster a collaborative, supportive culture with a focus on remote work and performance-based incentives.
Own the configuration, governance, and continuous improvement of the Service Cloud platform, including case management, Omni-Channel routing, and automation.
Partner with Support Operations and CX leaders to translate process needs into scalable, well-governed Salesforce configuration.
Mentor junior administrators and lead requirements-gathering workshops across Support, CX, and Engineering.
Hims & Hers is a leading health and wellness platform focused on making healthcare accessible, affordable, and personal. The company is a publicly traded firm on NYSE (HIMS) with a culture that values ethics, wellness, and a strong sense of belonging.
Manage user access and permissions, including setting up new users, permission sets, and role sharing.
Work through the internal request queue, triage, resolve, and document changes clearly.
Diagnose and fix flow errors, broken automations, and other everyday breakage.
Apollo Information Systems is a cybersecurity services company delivering comprehensive security and compliance programs to organizations. Backed by a Series A investment, the company is growing rapidly with a collaborative environment where deep cybersecurity expertise meets business acumen.